FAQs – Everything You Need to Know Before You Book

Have questions about our inflatable rentals? We’ve got answers! Below, you'll find everything you need to know about booking, setup, safety, and more. If you don’t see your question listed, feel free to contact us today—our team is happy to help you plan your next big event!

Do you offer customer pickup?

No, we do not. Our trained team handles the setup and takedown of all rentals to ensure safety and proper installation. Setup is included in the rental price.
How can I check availability?

Availability varies by unit. Please visit our product pages to check availability and book your inflatable.
How long is the rental period?

Each rental includes 6 hours of playtime. Setup and takedown times are separate and do not count toward your rental hours.
What size inflatable do I need for my event?

Consider the space available at your event location. Our inflatables are large in both width and height, so ensure there’s enough clearance, including extra room for setup and anchoring.
How many people can use the inflatable at one time?

Each unit has specific weight and capacity limits. Please refer to the product page for details. Always keep big kids with big kids and little kids with little kids to prevent injuries.
When do you set up?

We will contact you 24 hours before your event to confirm a setup time. Depending on our schedule, setup may begin as early as 7 AM. Someone must be present to review safety rules, sign any necessary documents, and, if needed, make the final payment.
What surfaces can you set up on?

We can set up on grass (preferred), dirt, asphalt, and concrete. The area must be flat and free from sharp objects or debris.
How much space do I need for the inflatable?

You need more space than the inflatable’s actual size. Units must not touch houses, trees, fences, or anything that could cause damage. Additionally, allow at least 6 feet of clearance on all sides for anchoring. No refunds will be issued if the unit doesn’t fit in your space on the event day.
Where do you set up the inflatables?

We set up inflatables within 100 feet of an electrical outlet at your location. Our team will provide the necessary extension cords to ensure proper setup.
What are the safety rules?

All rentals come with a list of safety rules and guidelines that must be followed to ensure a fun and safe experience. Our team will go over these rules at setup and are available on our website for review.
Is there anything that is not allowed inside the inflatable?

Yes! To keep our inflatables safe and in top condition, certain items are not allowed inside. Please review our safety rules for a full list of prohibited items, including sharp objects, food, drinks, and anything that could damage the unit.
Am I responsible if the unit gets torn or damaged?

Normal wear and tear is expected, but if the unit is damaged due to negligence or misuse, the renter may be responsible for repair or replacement costs.
Do I need to turn off the inflatable?

No, the unit should remain on for the duration of your rental. However, if you have a multi-day rental, you must turn off and unplug the blower overnight. The blower should be stored indoors (such as in a garage or shed) to prevent weather or theft-related damage. In the event of a storm the blower should also be stored indoors to prevent damage.
Do I need to deflate or pack up the inflatable after my event?

Please do not attempt to break down the inflatable. Our team will handle the deflation, inspection, and packing to ensure everything is properly stored for the next event.
What if the weather is bad on my event day?

Safety comes first! If bad weather (high winds, heavy rain, or storms) is expected, we will work with you to reschedule based on availability.
Do I need to provide water for my inflatable?

Yes, if you're renting a water unit, you will need to supply a garden hose long enough to reach the setup location. The hose will connect directly to the inflatable for continuous water flow.